Accord-IT Managed Support is designed to establish a single point of accountability and a simplified contract structure for multivendor hardware and software support throughout your organization.
Just like larger companies, small businesses need technology to operate efficiently and to compete effectively. However, with limited IT resources, they can be quickly overwhelmed.

Our Managed Support service provides a single point of accountability, so you don’t have to spend your time coordinating IT support services. Accord-it uses an integrated managed support model proven to work with hundreds of clients that helps reduce downtime by streamlining problem identification and resolution across your environment.

Managed services are also a philosophical change in the way that a business organizes its technology. Instead of following the old-school tradition of break-fix (literally meaning wait until the server, desktops or other critical networking devices fail, then scramble to fix them), a business operating with a managed service focuses on the prevention of these issues before they disrupt employees, management and clients.

Reliable and responsive IT support when you need it

Our traditional break-fix maintenance service offers a cost effective, consistent and reliable solution. We understand that many IT departments face resource and budget constraints and managers don’t always have the time to think about reactive, onsite maintenance.

Accord-IT Managed Services can take these stresses away by being a single point of contact for all IT support requirements, however big or small. Our highly skilled IT experts can be onsite when you need them, adhering to a Service Level Agreement chosen by you. A budget friendly alternative to ‘back to vendor’ maintenance, we provide both the parts and the labour, anytime of the day or night, around the United Kingdom.

Customer satisfaction

Accord-IT Managed Services constantly strives for customer satisfaction. With a consistent track record and 99.9% SLA hit rate, we make sure that we deliver on our promises. Communication is paramount to us and key to successful service delivery. Our state of the art ticketing system, coupled with 40+ years of industry experience, means that you are at the centre of communication at all times.